At Bloop AI, we want you to be satisfied with our service. This Refund Policy outlines the circumstances under which we offer refunds for subscriptions and credit purchases. Please read this policy carefully before making a purchase.

1. General Policy

All purchases made on Bloop AI are generally final and non-refundable. However, we understand that exceptional circumstances may occur, and we review refund requests on a case-by-case basis.

2. Subscription Refunds

2.1 Eligibility for Refund

You may be eligible for a refund under the following conditions:

14-Day Money-Back Guarantee: If you are not satisfied with our service, you may request a full refund within 14 days of your initial subscription purchase, provided you have not used more than 20% of your monthly credit allocation.
Service Unavailability: If our service experiences extended unavailability (more than 24 consecutive hours) due to technical issues on our end, you may be eligible for a prorated refund.
Billing Errors: If you were charged incorrectly due to a technical or billing error on our part.

2.2 Non-Refundable Situations

Refunds will not be provided in the following situations:

Change of mind after the 14-day guarantee period
Dissatisfaction with generated image quality or style
Failure to use the service during the subscription period
Violation of our Terms of Service resulting in account suspension
Upgrade or downgrade of subscription plans
Partial month usage

3. Credit Pack Refunds

3.1 One-Time Credit Purchases

Credit pack purchases are generally non-refundable. However, we may consider refund requests if:

The credits were purchased but never used
The purchase was made within the last 14 days
The refund request is due to a billing error

3.2 Used Credits

Once credits have been used to generate images, they cannot be refunded. This applies regardless of satisfaction with the generated results.

4. Subscription Cancellation

4.1 How to Cancel

You can cancel your subscription at any time by:

Navigating to Account Settings → Subscription
Clicking "Cancel Subscription"
Following the cancellation prompts

Alternatively, you can contact our support team at [email protected].

4.2 Cancellation Effective Date

When you cancel your subscription:

You will continue to have access to the service until the end of your current billing period
Your subscription will not renew automatically
Any unused credits from your subscription will expire at the end of the billing period
You can reactivate your subscription at any time

5. Prorated Refunds

In certain circumstances, we may offer prorated refunds based on:

The remaining time in your subscription period
The percentage of unused credits
The reason for the refund request

6. How to Request a Refund

To request a refund:

Contact our support team at [email protected]
Include your account email and order/invoice number
Provide a detailed explanation of why you are requesting a refund
Allow up to 5-7 business days for review

7. Refund Processing

7.1 Processing Time

If your refund request is approved:

We will process the refund within 5-10 business days
The refund will be issued to the original payment method
Depending on your bank, it may take an additional 5-10 business days for the refund to appear in your account

7.2 Refund Method

Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, we may issue the refund via alternative methods at our discretion.

8. Free Trial Policy

If we offer a free trial:

No payment is required during the trial period
You will not be charged if you cancel before the trial ends
If you do not cancel before the trial ends, your subscription will automatically begin
Charges after a trial period are subject to our standard refund policy

9. Disputed Charges

If you dispute a charge with your bank or credit card company (chargeback) without first contacting us:

Your account may be immediately suspended
You may be banned from using our services in the future
We reserve the right to contest the chargeback

We strongly encourage you to contact our support team first to resolve any billing issues.

10. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Changes are effective immediately upon posting.

11. Contact Us

If you have any questions about this Refund Policy, please contact us:

Email: [email protected]
Support Ticket: Open a ticket